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CIH Scotland

Housing advisers

Housing Rights Information for Housing Advisers

This page is for housing advisers. If you are a new arrival please click for information more relevant to you.

This website will help you discover the housing and housing benefit rights of new migrants - whether they are European nationals, refugees, people with indefinite or limited leave to remain, or new arrivals from any country.

News flash on applications for leave to remain

The Home Office has moved to an electronic system for some applications for leave to remain, run by a firm called Sopra Steria. Apparently the system no longer produces receipts or acknowledgement letters for applications to renew or amend leave.  Unfortunately the Home Office has failed to inform other departments of this so people applying for housing and/or benefits are being asked for receipts or acknowledgements that they cannot provide.  Solicitors and advisers are raising this with the Home Office but meanwhile those administering housing and benefit applications need to find alternative ways of confirming that applications have been made.

Where a solicitor or OISC registered adviser is involved this could be confirmation from them that the application has been made / received.  Applicants themselves should be encouraged to take a screen grab of the online acknowledgement if they can.  Failing these, an enquiry to the Home Office can be made, with the HO reference number.  Authorities who have liaison arrangements with the Home Office local / national teams may want to point out the extra work this involves.

Across the top of this page there are tabs which take you to the pages we have written on advising different categories of new arrivals. These are listed in more detail below. To see the information aimed at new arrivals themselves, providing guidance to their housing and housing benefit options, go the opening 'new arrivals' page and use the tabs and other links from that page.

The tabs above direct you to pages on:

Here are more links to a set of background pages we have written for advisers. They cover:

Can't find what you need? Do tell us! Contact:

We update the site regularly, so may be able to incorporate your suggestions.

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Background Topics

How can we improve housing for new migrants in the UK?

A Housing Practitioners' Guide to Integrating Asylum Seekers & Refugees

A Housing Practitioners Guide to Integrating Asylum Seekers and Refugees

Published by the Scottish Refugee Council with support from CIH Scotland

Chartered Institute of Housing Scotland